About Us

Knowledgepool is relaunched following the bringing together of key capabilities across Capita Learning. The expanded Knowledgepool is now better able to service customers by combining managed service learning, with training delivery and industry leading apprenticeships.

LONG HISTORY,
FRESH APPROACH

Knowledgepool was first founded in the 1960’s as the internal training division of ICL. An independent company since 2000, we expanded on learning delivery ten years ago and used our first-hand experience to focus purely on learning management with a vision of becoming the world’s leading specialist in managing and optimising learning activity and learning operations, and the primary source for learning analytics and performance data.

KEY FACTS

+1M

annual events managed

3500

Apprentices currently on our programmes

70:20:10

Specialist in formal & informal learning strategy

40 YEARS

Learning industry experience

EUROPE’S #1

Transformational managed learning services provider

€100 M

Total cost of learning saving delivered in 2016

32 LOCATIONS

Offices around the world (including France & USA)

5000

Quality assured partners

52 COUNTRIES

Supporting learning customers around the world

Our people

DAVE
MARSH

MANAGING DIRECTOR

Dave has a detailed understanding of the training landscape having worked in the sector for the whole of his career, initially as a school teacher; in a corporate learning with Babcock International; operating Centrica Plc’s academies; and subsequently joining Capita.

His experience includes people management, strategy, transformation, and cultural change.

SARAH
MARIN

OPERATIONS DIRECTOR

Responsible for the operational performance of our managed learning service. She has 17 years’ contact centre and operational experience including people attraction, retention and development, business continuity, resource planning and improving customer experience through continual improvement and driving transformational change.

Sarah’s operation teams of c.350 deliver more than 170,000 interactions and course booking requests for over 80 corporate customers per annum

DAVID
LYON

GLOBAL PROCUREMENT DIRECTOR

Secures value through effective global procurement strategies. His experience includes organisation transformation, outsourcing and off-shoring, and group-wide behavioural change programmes.

Career highlights include implementing outsourcing processes and the development of strategic supplier relationship and compliance management. As Global Head of Procurement with Novartis, based in Zurich, he was responsible for the Global Corporate Spend Categories (Professional Services, Human Resources etc.) across 50 countries.

Specialist Partners

Knowledgepool has unrivalled access to the L&D market, with 5,000+ partners and suppliers.  We also benefit from the investment Capita has made in the sector and enjoy a privileged position with a number of organisations also part of the Capita Learning portfolio. This significantly extends our service offering and breadth of expertise.

EXPERTS IN
BEHAVIOUR CHANGE

EXPERTS IN
DIGITAL LEARNING

EXPERTS IN FIRE
PREVENTION AND PROTECTION