What do you deem as great online customer experience? It could be the ability to find what you need in a few clicks or getting answers in real-time. Or it might be when a brand understands your preferences and so tailors the experience to your...

Culture has an increasingly important role to play in learning. As organisations seek to adapt to the ever-changing business landscape they need their people to respond quickly too. This requires some fundamental shifts for L&D teams – they need to do a lot more than...

Learner experience is a critical measure in evaluating the success of a training programme or piece of learning content. If the learner doesn’t find the content relevant or engaging, ultimately the information will be ignored. What was created with good intentions has become a time-consuming...

The workforce is changing. Technology has fast become part and parcel of everyday working-life. Emails, teleconferencing and digital platforms allow team members to collaborate no matter their location or time-zone, and automation and Artificial Intelligence (AI) are taking on roles that human have been carrying...

We’ve previously looked at how L&D teams are using newer technologies to support learning. There are three areas in which technology is seen as an accelerator of change: artificial intelligence and data analytics, social and collaborative learning and accelerating the shift from courses to resources. These...

The UK is facing a skills gap that is costing organisations billions of pounds, and the current economic uncertainty isn’t making the situation any easier. According to the Open University's 2018 Business Barometer, organisations spent £6.3 billion last year on temporary workers, recruitment fees, inflated salaries...

Over the last decade digital has disrupted how we shop, bank, listen to music and find a new partner. And that’s just for starters. In the workplace, it has disrupted how we find work, where we work and how we communicate. It has also disrupted...

Learning technology has diversified, giving L&D teams access to a wide range of tools that support specific parts of an employee’s learning journey. So what’s the best way of putting these technologies together? One size fits all. These are the four words that L&D teams are...

If there was a way to bring enthusiastic, motivated, engaged, loyal people who have ideas and ambition into your business whenever you needed them, you’d grab it with both hands, right? Of course you would. It would take the same amount of enthusiasm, motivation, engagement, loyalty,...