Cookies and web beacons
What information we collect about you
How we use the information about you
Legal basis for processing information
International data transfers
Security of your personal information and retention
Job applicants, current, former and associates of Knowledgepool
Links to other sites
Your rights and access to your information
How to contact us or complain
This privacy notice is a public declaration of how Knowledgepool (Part of Capita Group plc) apply the Data Protection Principles & Rights afforded under the General Data Protection Regulation (GDPR) to the personal data that we process.
We are committed to complying to the 6 principles relating to the processing of personal data under the GDPR in all that we do. These principles are:
We may collect personal data from our website, via phone, email or other data links from our Clients, these include:
We will not without your express consent provide your personal information to any third parties for direct marketing. Any personal information you submit to us will be used for the purposes specified in this privacy statement which will include:
Where we are processing your information on behalf of clients and they are identified as the data controller, then you should refer to their privacy notices in the first instance to understand how your data is processed.
The legal basis for processing your data is for legitimate business interests and on occasions where we are processing your personal data for the performance of a service contract with yourself or our client. In this respect, we use your personal data for the following:
We will process your personal data as part of our contractual obligations when working with associate workers and other supplier chain services, where we’ll hold a contract directly with yourself and may use your personal data for the following:
We may also process your personal data for our compliance with our legal obligations. In this respect, we may use your personal data for the following:
For any other processing not covered by the above, we will obtain consent before using any of your personal data.
We may disclose information about you to any of our employees, officers, suppliers insofar as reasonably necessary to fulfil our obligations for the purposes as set out in this privacy statement.
We may share limited information with other Capita Businesses for legitimate purposes as part of our necessary obligations for internal reporting, processing of invoices and payments and to update existing customers of service and product updates or opportunities available within Capita plc Group
In addition, we may disclose your personal information:
Except as provided in this privacy statement, we will not provide your information to third parties without your prior consent.
Information that we collect may be stored, processed and transferred between any of the countries in which we operate in or supply from to enable us to use the information in accordance with this privacy statement. International transfers outside of the EU, e.g. Capita India and the US will be managed under Privacy Shield agreed terms or via other adequate security assessments and data protection controls (including EU model clauses) to enable us to carry out our service obligations to our clients, suppliers and business partners.
There is no systematic transfer of data outside of the EU for any other purpose than outlined above.
Knowledgepool takes information security extremely seriously.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Where possible we will encrypt electronic transactions you make to or receive from us.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to our systems).
Knowledgepool retains your personal information in line with Capita and Knowledgepool specific retention periods and if stipulated within client contracts and does not seek to retain data for any longer than necessary to carry out our service and fulfil our statutory and contractual obligations. For further details on retention periods on your personal data please use the contact details below.
Knowledgepool is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at email@example.com
Our website may contain links to other websites which may not be covered by our privacy notice or security measures, therefore you should exercise caution and look at the privacy statement applicable to the website in question.
Knowledgepool recognises the rights of data subjects under the GDPR which include;
You have the right to be informed about the personal data we collect, how Knowledgepool process personal data, how long we retain the data and who we share that data with
You have the right to access your personal data and supplementary information this allows you as the individual to be aware of and verify the lawfulness of the processing. This can be requested through a “Subject Access Request” SAR in writing to: firstname.lastname@example.org
You are entitled to have your personal data amended (rectified) if this is inaccurate or incomplete, and if this information has been shared with a third party
This is also known as the ‘right to be forgotten’, you are able to request for your personal data to be deleted or removed where there is no compelling reason for its continued processing
You have the right to ‘block’ or ‘supress’ the processing of your personal data. When processing is restricted, Knowledgepool is permitted to store the personal data but we may not carry out any further processing and we can only retain enough information about the individual to ensure that the restriction is respected in future
You have the right not to be subjected to automated decision making and profiling, this can only be carried out be us when;
This allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability
You have the right to object to:
For further information on your rights as an individual please refer to the ICO website – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
When someone visits www.Knowledgepool.com we use a third-party service, Google Analytics. We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.
We have also implemented Google Analytics Demographics and Interest Reporting. This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future. Users can opt out of this reporting by visiting Google Ads Settings.
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB
Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.
Cookies are small text files which are planted by this website on your computer’s hard drive. They enable our site to “remember” who you are.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
If you are unhappy with our response, you have the right to complain to the Supervisory Authority, the details of which are below:
Supervisory Authority: Information Commissioner’s Office (ICO)
Knowledgepool in certain instances will be the data controller or joint data controller of your information, however in most occasions we will be a data processor and our client (your employer or hiring company will be the data controller). In such circumstances, you should check with your employer’s or hiring company’s privacy notices on how your personal data is used and retained.
The data controller responsible in respect of the information collected on this website is Knowledgepool.
ICO Registration Number: Z8720317
We may update this privacy statement from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy statement by email.