What do you deem as great online customer experience? It could be the ability to find what you need in a few clicks or getting answers in real-time. Or it might be when a brand understands your preferences and so tailors the experience to your...

Culture has an increasingly important role to play in learning. As organisations seek to adapt to the ever-changing business landscape they need their people to respond quickly too. This requires some fundamental shifts for L&D teams – they need to do a lot more than...

Capita People Solutions Executive Officer, Erika Bannerman, shares her thoughts on the future of work and the central role people will play as we transition towards a hybrid, digitalised workforce. I don’t know about you but one month into 2019 and it really does seem like...