The workforce is changing. Technology has fast become part and parcel of everyday working-life. Emails, teleconferencing and digital platforms allow team members to collaborate no matter their location or time-zone, and automation and Artificial Intelligence (AI) are taking on roles that human have been carrying...

We’ve previously looked at how L&D teams are using newer technologies to support learning. There are three areas in which technology is seen as an accelerator of change: artificial intelligence and data analytics, social and collaborative learning and accelerating the shift from courses to resources. These...

The UK is facing a skills gap that is costing organisations billions of pounds, and the current economic uncertainty isn’t making the situation any easier. According to the Open University's 2018 Business Barometer, organisations spent £6.3 billion last year on temporary workers, recruitment fees, inflated salaries...

International energy and services company Centrica plc is the largest supplier of gas to domestic customers in the UK, and one of the largest suppliers of electricity. Operating under the trading names British Gas in England and Wales, Scottish Gas in Scotland, and Bord Gáis...

Over the last decade digital has disrupted how we shop, bank, listen to music and find a new partner. And that’s just for starters. In the workplace, it has disrupted how we find work, where we work and how we communicate. It has also disrupted...

Learning technology has diversified, giving L&D teams access to a wide range of tools that support specific parts of an employee’s learning journey. So what’s the best way of putting these technologies together? One size fits all. These are the four words that L&D teams are...

Gillian Bagshaw joined the Knowledgepool team in 2011 as a Talent Coach. With an extensive financial services background including 15 years in a learning and development role at NatWest, Gillian initially worked on financial services apprenticeships and became the LIBF Tutor supporting Talent Coaches with...

If there was a way to bring enthusiastic, motivated, engaged, loyal people who have ideas and ambition into your business whenever you needed them, you’d grab it with both hands, right? Of course you would. It would take the same amount of enthusiasm, motivation, engagement, loyalty,...

Martin Hooper has been part of the Knowledgepool team since 2015, working across the public and private sector. As a Talent Coach, Martin supports over 50 apprentices covering qualifications including Operational Delivery, Customer Service, Business Admin and Financial Services. What does a typical day look like...